FAQ

We know that you might have plenty of questions. 

To help you find an answer, we collected our most asked questions from our customers. Should you not find an answer to your question right away, please reach out to us directly.

About Our Tours
Who can go on our tours?

Are there any age restrictions?

Everyone can book with us! We provide trips for each kind of family. 

We help you to make the trip of your lifetime no matter if you have a baby or young children or older children!  We don’t have any age restrictions. As long as you know that you can do it, we will support you! 

You want to travel with your sister or your brother? No problem – siblings trip it is!

Our trips are customised to be suitable for you and our consultants can help you along your journey. 

Do you offer an all inclusive package?

Do your trips include international flights?

All our packages include your hotel booking, your meals (depending on the package you have chosen), your luggage transfer (if you choose it), your roadbook and everything specified on the “included” section of each product. 

Since we have customers from all over the world, it is very difficult to include international flights at the current time.

Do I need travel insurance?

Although not compulsory, the company strongly recommends its customers to purchase a travel insurance covering the following: holiday cancellation, luggage loss and theft, personal and third party injuries and repatriation. The company does not in any circumstances take responsibility for the previously mentioned.

What visas do I need?

For traveling to a foreign country, you will need to have a visitor visa for each person who travels with you. Usually, you will have to ask for a visa at the country embassy, especially for the Schengen area. 

Also keep in mind that you need to have a valid passport to enter in a foreign country. 

Our advice is to ask for a request for both visa and passport at least three months before your trip departure. 

What should we pack?

Depending on the age of the children and the trip that you choose. We recommend you to take a look at our packing list special.

Your Booking
How do I book my trip?

Click on the button “send a quote” and we will get back to you for having more information about what kind of trip you want. You can also contact us directly at info@familyactivetravel.com should you have question or remarks regarding our tours.

When you book your trip, we contact all the hotels to confirm your accommodation. You will have a confirmation within three days after your booking.

Can I book additional nights before or after?

Yes, you can add extra nights in any town to your trip. Please let us know in advance when and where you would like to stay longer so that we can ensure your request can be granted.

How does payment work?

You will need to make a deposit (30% of your total amount) in order to secure your booking. The deposit must be paid at the time of booking in order to secure the booking. Please include the payment method on your booking form. Deposits are non-refundable.

The full payment is due two months before departure. If you have already supplied credit card details, we will automatically use these for the full payment unless you request otherwise.

Is there a fee if I change my booking?

Yes, you might have a changing fee. For more information read our terms & conditions. You can also find more specific information in your booking confirmation or by contacting us directly at info@familyactivetravel.com

If you need to cancel your holidays please see below what you can do: 

Table of Cancellation Charges – The following charges which are expressed as a percentage of the holiday cost will be made:

  • More than 60 days before the starting date of the holiday – the deposit.
  • 8 days or more before the starting date of the holiday: 50% of the holiday cost.
  • 7 days or less before the starting date of the holiday:   100% of holiday cost.

For more information please read our Terms & Conditions.

Airports and Hotels
Are airport transfers included?

Yes they are! At the airport, look for our driver in the meeting area of the terminal. He will be holding a sign “One Foot Abroad” and/or your name/booking reference.

How does the Luggage transfer work?

The luggage transfer allows you to leave your luggage at the hostel reception in the morning and to receive them at the next hotel. 

You will need to give up your luggage at 9am at the latest, and it will be available at 6pm in your next hotel. Just in case, the hotel won’t put your luggage in your room. 

The luggage transfer is limited to 1 bag per person with a maximum weight of 20kg per bag. Additional bags can be transferred for an extra €10 per bag per transfer.

The majority of luggage transfers are made by independent contractors and occasionally by the hotels themselves. In some places the hotel may not be familiar with the system because we will organise it independently from them.

What about my hotel?

What kind of services do we have in our hotels? 

All the selected hotels provide bed linens and towels. So don’t worry, you don’t have to bring that with you. Some of the hotels offer the laundry service, to be sure they do it, ask them when you arrive. 

What kind of rooms can we have? 

There are three different types of room : single, double or twin. Each of them are booked with their own bathroom, which means that you will always have an en-suite room.

Do you provide a support bus for tired walkers?

We do not provide a support bus for walkers. If you are tired or feel that a particular walk will be too long for you, ask your hotel or tourist office about local bus/train services between towns or local taxis. We also recommend getting telephone numbers of local taxi drivers from the hotel, in case you would like to order a taxi.

What is the roadbook and what does it contain?

The roadbook is a 30-40 pages book. It includes information about the trip, towns you cross and places you can visit all around your walking, information about special features of the region (food, activities…) or the region’s particular historical background, walking notes and maps.

You will receive one roadbook per email address at least 3-4 weeks before the departure.

Health and nutrition
What vaccinations are required?

For travelling in Europe you should be vaccinated against: 

  • MMR (Measles, Mumps and Rubella)
  • TDaP (Tetanus, Diphtheria and Pertussis) 
  • Flu Vaccine (if you travel during flu time- September to April) 
  • For France is recommended to be vaccinated against: 
    • Hepatitis A 
    • Hepatitis B 
    • Rabies 

In the event of a serious emergency, you should call local emergency services just as you would at home. These numbers will be provided to you with the roadbook we send you after you book. Should you have any urgent requests, you can also contact us directly from your trip. 

You should obtain a free European Health Insurance Card (EHIC) before leaving your count

The EHIC is not a substitute for medical and travel insurance, but it entitles you to state provided medical treatment that may become necessary during your trip. Any treatment provided is on the same terms as French nationals, so if a French national is required to pay a fee towards their treatment, you would also have to pay the same fee. 

The EHIC will not cover medical repatriation, ongoing medical treatment or non-urgent treatment, so you should make sure you have adequate travel insurance and accessible funds to cover the cost of any medical treatment and repatriation.

What if my child is a fussy eater or has allergies?

If you have any special dietary requirements or allergies, please let us know at the time ofbooking so that we can inform your hotels. If you are celiac or gluten intolerant, it is a good idea to bring some of your own bread as not all hotels/ guesthouses might be able to facilitate you.

We can however only request dietary requirements to our suppliers for the following diets:

  • Diabetic Suitable for reduced sugar, hyperglycaemic, hypoglycaemic and carbohydrate controlled meal requests.
  • Gluten Intolerant/Celiac also known as low gliadin, non-tropical sprue, Celiac disease, low wheat, wheat free, gluten restricted diet. A Gluten Intolerant Meal eliminates all foods prepared with wheat, rye, barley and oats.
  • Vegetarian  No meat – no fish. Nuts may be used as a protein substitute.
How do I know if I'm fit and experienced enough for a trip?

Besides the activity and the destination, the most important thing about choosing your trip is making sure it suits your background and physical abilities. To help you select the right trip we’ve classified our self-guided walking tours into the following grades: Easy or Moderate.

Unanswered questions? Let us know here

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